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- Your Details (All fields are compulsory)

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Personal Information
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ID Required Field
Name Required Field
English Name Required Field
Phonetics Required Field
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Address Line 2 Required Field
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Telephone Required Field -
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SMS Messaging
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Newsletters Required Field

Keep me updated with latest news.

Additional Information

Additional Information
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Gender Required Field
Date of Birth Required Field / /
Anniversary Required Field / /
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- Terms and Conditions

TERMS AND CONDITIONS

Delivery Policy

It is your obligation to enter the correct delivery address details at time of ordering.
If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels and while we make every effort
to deliver by this time, all dates specified are estimates only.
Unfortunately, we are unable to guarantee time of delivery.

It is the responsibility of the customer to inform Cocorita if an order does not arrive.
Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure
delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately.
Replacement items will be despatched according to our discretion.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery
does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss
or damage arising from items lost, stolen or damaged after delivery has taken place.


Returns Policy

Ensuring that our customers are completely satisfied is of the utmost importance to our business.
If you are dissatisfied with the products you have received due to incorrect size, inaccurate stock, faulty
workmanship, receiving an incorrect order quantity, we will happily organise a refund or an exchange for you.

All hand-made products are NOT refundable unless it is stated in our Returns Policy.

The products must be returned:
1. Unused, unopened and in original condition and packaging
2. Undamaged 
3. Returned within 14days of delivery
4. In a saleable condition upon return

Please contact us to organise an exchange or refund.
To organise a return please send email to
coco@cocorita.com.au
We will ask you to write down the reason for your return and the date of your order.
We will ask you to post the item back to:

144 Balaka Drive
Carlingford NSW 2118
Australia


Refunds Policy

Cocorita can process a refund whether you are in Australia or overseas.
The amount refunded will depend on the reason for the return.
If you have received:
• A damaged product or the wrong product, we will be happy to refund
         both the product and postage and handling fee.

Exchanges
To complete an exchange, please send us an email to
coco@cocorita.com.au


Privacy Policy

We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with
the best possible service.
We will never sell or pass on your information without permission.
We may contact you with related special offers and promotional concepts however we will give you the chance to
refuse any marketing email from us in the future via an unsubscribe function.

The type of information we will collect about you includes:
• Your name
• Address
• Phone number
• Email address
• Credit/debit card details for the purpose of the transaction. No credit card details are retained

The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it promptly.
We may use technology to ensure we provide the best functionality for visitors to our site.
This can include using a “cookie” which would be stored on your browser.
You can modify your browser to prevent this happening. The information collected in this way can be used to
identify you unless you modify your browser settings.

If you have any questions or comments about privacy, you should contact us at:
coco@cocorita.com.au


IMPORTANT SAFETY NOTICE

Our products are securely made with care and attention.
Please note that by purchasing our products for children under 36 months you do so for use at your own risk and
are accepting full responsibility for their safe use.
Handmade Cocorita cannot be held liable for any accidents or injuries caused by the misuse or the unsupervised
wearing of our products.
If you have any questions, please don't hesitate to contact us through the FAQ page or email.
coco@cocorita.com.au


Cocorita

I have read and agree to the user agreement.

- Privacy Policy

This sample form is provided to you as a reference. Prior to posting, please make the necessary adjustments in order to ensure that all information is in accordance with the terms of your shopping mall.


1.  Purposes of Collection and Use of Personal Information

A.  Contract fulfillment obligated by provision of services and settlement of payment for the services provided

Supply of content, purchase and payment, delivery of goods or billing statements and others, user authentication for financial transactions and financial services

B.  Member management

User authentication to access members-only service, identity verification, prevention of unauthorized or illegal use, membership subscription check, validation of user age, confirmation of consent/agreement from legal representative for users under the age of 14, handling of complaints and civil affairs, delivery of notices


2.  Types of Personal Information Collected : Name, date of birth, gender, user ID, password, telephone number, mobile phone number, E-mail address, personal information of legal representative for users under the age of 14

3. Duration of Retention and Use of Personal Information

As a general rule, once the personal data has fulfilled the purposes for which they were collected, they will be discarded without delay. However, it shall be retained for a specified period of time due to the reasons mentioned below.

A.  Duration of Retention and Use of Personal Information

Retention pursuant to prevention of illegal transaction and internal shopping mall: OO years

B.  Retention pursuant to applicable laws

o Records on contracts or withdrawal of offers and the like:

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc.

- Retention Period : 5 years

o Records on payment settlement and supply of goods etc.

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc

- Retention Period : 5 years

o Records on processing of customer disputes and complaints

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc

- Retention Period : 3 years

o Log records

- Reasons of retention: Communication Privacy Act

- Retention Period : 3 months

※ If you do not accept these terms, you will not be able to create an account with us.


I have read and agree to the privacy policy.

Sharing Information with Third Parties(optional)

Disclosure of Information to Third Parties (Optional)

You can choose whether or not to consent to these terms.

However, disagreeing or withdrawing your consent may limit the services we are able to provide to you.

- Name of Party :

- Type of Information Disclosed :

- Purpose of Use :

- Time Period of Use and Storage :

Do you agree to share your personal information with third parties?

Entrusting Personal Information (optional)

Consent to entrust handling of personal information (Optional)

You can choose whether or not to consent to these terms.

However, disagreeing or withdrawing your consent may limit the services we are able to provide to you.

- Trustee :

- Trustee’s Duties :

Do you agree to the policies on entrusting your personal information?

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Email
ID
Name
English Name
Phonetics
Country
Address Line 1
Address Line 2
City
State/Province
Zip/ Postal code
Telephone
Mobile Phone
SMS Messaging
Service
Newsletters
Nickname
Gender
Date of Birth //
Anniversary //
Referrer
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