See All Categories

Learn More


Current Page
  1. Home
  2. Terms and Conditions

TERMS AND CONDITIONS

Delivery Policy

It is your obligation to enter the correct delivery address details at time of ordering.
If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels and while we make every effort
to deliver by this time, all dates specified are estimates only.
Unfortunately, we are unable to guarantee time of delivery.

It is the responsibility of the customer to inform Cocorita if an order does not arrive.
Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure
delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately.
Replacement items will be despatched according to our discretion.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery
does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss
or damage arising from items lost, stolen or damaged after delivery has taken place.


Returns Policy

Ensuring that our customers are completely satisfied is of the utmost importance to our business.
If you are dissatisfied with the products you have received due to incorrect size, inaccurate stock, faulty
workmanship, receiving an incorrect order quantity, we will happily organise a refund or an exchange for you.

All hand-made products are NOT refundable unless it is stated in our Returns Policy.

The products must be returned:
1. Unused, unopened and in original condition and packaging
2. Undamaged 
3. Returned within 14days of delivery
4. In a saleable condition upon return

Please contact us to organise an exchange or refund.
To organise a return please send email to
coco@cocorita.com.au
We will ask you to write down the reason for your return and the date of your order.
We will ask you to post the item back to:

144 Balaka Drive
Carlingford NSW 2118
Australia


Refunds Policy

Cocorita can process a refund whether you are in Australia or overseas.
The amount refunded will depend on the reason for the return.
If you have received:
• A damaged product or the wrong product, we will be happy to refund
         both the product and postage and handling fee.

Exchanges
To complete an exchange, please send us an email to
coco@cocorita.com.au


Privacy Policy

We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with
the best possible service.
We will never sell or pass on your information without permission.
We may contact you with related special offers and promotional concepts however we will give you the chance to
refuse any marketing email from us in the future via an unsubscribe function.

The type of information we will collect about you includes:
• Your name
• Address
• Phone number
• Email address
• Credit/debit card details for the purpose of the transaction. No credit card details are retained

The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it promptly.
We may use technology to ensure we provide the best functionality for visitors to our site.
This can include using a “cookie” which would be stored on your browser.
You can modify your browser to prevent this happening. The information collected in this way can be used to
identify you unless you modify your browser settings.

If you have any questions or comments about privacy, you should contact us at:
coco@cocorita.com.au


IMPORTANT SAFETY NOTICE

Our products are securely made with care and attention.
Please note that by purchasing our products for children under 36 months you do so for use at your own risk and
are accepting full responsibility for their safe use.
Handmade Cocorita cannot be held liable for any accidents or injuries caused by the misuse or the unsupervised
wearing of our products.
If you have any questions, please don't hesitate to contact us through the FAQ page or email.
coco@cocorita.com.au


Cocorita




WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

GO
close